IMPORTANT NOTE: Ordering / providing promotional items to doctors free of charge or at a discount is expressly prohibited. This site is primarily designed for employees and sales/distributors.This link can be shared with doctors; however, no promo codes or discounts can be shared. Doctors interested in any promotional items must order them at cost on their own credit card.
We’ve put this site together to help facilitate ease of ordering for Treace promotional products. Additionally, we are happy to offer our employees and sales personnel a 25% discount on all items on the site. At checkout – you can order using the appropriate discount code:
TMCXEMP25 – 25% discount will be applied for employees
TMCXREP25 – 25% discount will be applied for sales or distributors
These promo codes are not to be shared with doctors or anyone that is not an employee or distributor of Treace. DOCTORS DO NOT QUALIFY FOR ANY DISCOUNTS IF YOU CHOOSE TO SHARE THE COMPANY STORE LINK WITH THEM.
Each order received in by 1pm Eastern is typically pulled and shipped within 24-48 hours.
If you have any urgent orders, special instructions, or need to contact the fulfillment house to make a correction in your order – please be sure to contact our account rep, Stacy Dellone @ email@example.com or (904) 716-1142.
Below is a quick rundown of the steps involved:
- Open your browser and enter the store’s address: https://www.shoptreace.com/.
- Browse and add items to your cart.
- After you have added your items, “Proceed to Check Out” or click the “My Cart” option.
- Login: This will prompt you to login in. If you don’t have a user account, click the “Register User Account option”.
- After logging in, verify the shipping address.
- Select the shipment method.
- Verify that all of the items are correct and click “Process Order”.
- Credit Card Payment. The last screen is our 3rd Party Payments Gateway. Enter your card information. Once the payment has transacted, you will immediately receive an emailed order confirmation, and your browser will display that the order is being processed.
When will my items ship and how much will I be charged?
Each order received in by 1pm Eastern is typically pulled and shipped within 24-48 hours. Shipping is done by UPS only and the amount charged is based on the weight of your order. The shipping charge will be shown to you during the checkout process.
Is it possible to avoid a shipping charge if I am ordering locally (in JAX)?
Yes, as you are checking out and reach the “Shipping” portion of the checkout – you can select the “Will Call” option. This will enable you to stop by and pick up your order from Horizon Promotional Items. It may be a good idea if several internal folks are ordering same day to work together to assign one person to pick up all orders. Typically, items ordered by 1pm are pulled within 24-48 hours. However, if you need a more urgent pick-up / i.e. same day – please be sure to reach out to our account rep, Stacy Dellone to see if that is possible: firstname.lastname@example.org or (904) 716-1142. Horizon is located at: 9612 Sunbeam Center Dr. Jacksonville, FL 32259 (904) 716-1142.
How do I know what size to order when it comes to golf polos?
We are working to add dimensions/size guide to the site to help make ordering easier. Until that is done, we’ve noted the brand name of the shirts. Typically, Calloway shirts run a little large, so if you are between sizes, please size down. Typically, Nike shirts run a little small, so if you are between sizes, please size up.
How are returns handled?
Horizon Promotional will perform returns and exchanges, however, they ask that the client requesting the exchange or return cover the shipping costs involved. If the client is local and can stop by their fulfillment center, those costs can be avoided. Horizon is located at: 9612 Sunbeam Center Dr. Jacksonville, FL 32259 (904) 716-1142.
What if the item I’m interested in is out of stock?
We’ll do what we can to keep the most popular items in stock at all times, however inventory of certain sizes may become depleted temporarily from time to time. And, less popular items may have limited inventory as well. Be sure to always click the “View Available Inventory” link associated with each item to be sure an item is in stock before placing your order. If an item is out of stock or on backorder, you will be notified after your order is placed and you will be asked if you want to substitute a different size, color, or wait for the item to come back into inventory. (Remember, to help avoid this issue, you can always click the “View Available Inventory” link associated with each item before placing an order.)
What if I have ideas for products to offer on the site?
You may submit ideas to Cara Lyons of Treace @ email@example.com. However, please do understand that it is not possible for Treace to offer all things to all people as we are not in the business of promotional items, we are in the business of 3D Bunion Correction™.
Is Treace marking these items up / making money from these items?
No, Treace offers all items without mark-up. The employee-distributor site will actually feature a discount code for 25% off of the base price of each item.
Can doctors order from this site or can I order for a doctor?
You cannot order any promotional items for doctors from this site as it is never permissible to offer promo items free of charge, or discounted, to doctors. If needed, you can share the company store link with a doctor who would like to order him/herself. But be certain not to forward this document on as is – as it has promo codes listed in it. The link to share is: www.shoptreace.com. Doctors must pay for their own items and shipping with their own credit cards, if they are interested in branded/promotional items.
What if I have additional questions about the site?
Thanks for your valuable contributions to, and pride in, the Company each day. And, thank you for your interest in our Company promotional/branded items. We hope you enjoy the new Company Store site.